We process and deliver orders to countries located on the territory of European Union (EU).
Once you have placed your order you will be presented with an order confirmation screen detailing what you have bought, payment methods and delivery options. At this time you will also be sent a confirmation by e-mail re-stating the details for your records. This e-mail does not however indicate that your order has been or begun to be processed or a confirmation of contact of purchase.
When your order has been dispatched you will receive a second e-mail from us with your tracking reference number. You can track the progress of your delivery using a unique tracking reference number to the courier's website. ELMARK TRADE LTD. dispatch in partnership with our carriers.
We ship from Monday to Friday (except Saturday, Sunday and public holidays) after the receipt of the payment. For the products “on request” or have a delivery period of 3+ days, our consultant will contact you to coordinate the delivery time. The delivery cost for EU is €20 incl. VAT for orders under €200 incl. VAT
FREE DELIVERY OVER €200
We currently offer Free Shipping on all EU orders of €200 incl. VAT or more. Free Shipping is valid only for shipping addresses in countries which are located on the territory of EU. Free Shipping will be applied automatically to all orders with €200 incl. VAT minimum purchase. The estimated delivery time for EU is 5 (five) business days.
ELMARK TRADE Ltd. reserves the rights to extend the delivery with 7 days without informing the Customer.
Couriers will require a signature to ensure safe receipt of your products. If you are not able to collect and sign on the couriers first visit, the courier will makes additional attempts at delivery. If delivery is not successful they will return the products to the Trader. ELMARK TRADE Ltd. reserve the rights to retain amounts paid by the Customer. ELMARK TRADE Ltd. reserve the right to re-charge the delivery cost for re-delivery.
When unfounded refusal by the Customer, ELMARK TRADE Ltd. reserve the right to retain the paid amounts.
ELMARK TRADE Ltd. is not responsible in case of incorrect shipping details, or delay of the delivery because of a couriers fault. Our partner courier company is in control of their own schedule and we have no influence on the exact delivery date and time of your parcel.