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The Customer of the webstore is entitled to cancel the purchase and to return the ordered products within 14 days from the date of delivery.
To confirm your decision to return the product, please complete the form bellow. The information you have to provide is: Your name, address, phone number, e-mail address, order number, message about the cancellation and description of the products, bank account. ELMARK TRADE Ltd. will send you a confirmation about your cancelation.
You can return the product to us for exchange or refund. You can exchange it for another one from the same or from a different category.
If the Customer refuse the order, the amount of payment will be refunded via bank transfer within 14 days after we receive the products.
ELMARK TRADE LTD. may delay the refund until receive the products back or to obtain the proof that the products are sent to us.
The products must be returned unused, undamaged and send securely. All products must be in the original packing, with product tags and documentation.
ELMARK TRADE LTD. reserves the rights to retain the paid amount, if the Customer returns any of the products with damage, scratches, missing components or missing tags and documentation.
